Can I change my order?

Once you've placed an order, you can't change it until you've received a shipping notification. If you wish to change it before then, send us an email on

I have changed my mind, can I cancel my order?

Yes, if the item's not been dispatched. You only need to contact us and we'll cancel it and give you a full refund or a store credit. It's that easy. If you cancel after we've sent your order, you will need to either refuse the delivery, or to contact us within 14 days. After you've notified us, we'll let you know how to return it. Once it gets back to us, you'll receive a full refund excluding your initial delivery charge and return costs. Returned items must be in their original condition.

I don't like what I ordered, can I return it?

Don’t feel the love for your piece? It’s ok, just get in touch with us within 14 days of receiving your order and we’ll let you know how to return it. Return must be completed within 14 days from receiving your order. Once it’s back to us, we’ll refund you, excluding the initial delivery and the cost of return. Returned items must be in their original condition. The Soft Store Ltd. is not liable for any damage, loss, breakage or otherwise that might happen in transit. 

The item was damaged when it arrived, can I return it?

If an items arrived broken, we’ll refund you, including initial delivery charges. If stock are available we can either offer you a replacement (free of charge) a store credit or a full refund (including initial delivery charges). Unfortunately at this time we are unable to offer collection for items to be returned. Any breakage and damage claim must be completed within 30 days from the purchase date. Beyond this time, the claim will be void. 

How much do returns cost?

If you a returning the item because it’s faulty or not the item you ordered, then we won’t charge you anything. Simply contact us to arrange the return. If you’re returning an item because you have changed your mind, you’ll need to pay for the return costs. Items must be sent in their original packaging and condition.
The Soft Store Ltd. will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the carrier.