Once you've placed an order, you can't change it.
Yes, if the item's not been dispatched. You only need to contact us and we'll cancel it and give you a full refund or a store credit. It's that easy. If you cancel after we've sent your order, you will need to either refuse the delivery, or to contact us within 14 days. After you've notified us, we'll let you know how to return it. Once it gets back to us, you'll receive a full refund excluding your initial delivery charge and return costs. Returned items must be in their original condition.
Don’t feel the love for your SoftStore piece? It’s ok, just get in touch with us within 14 days of receiving your order and we’ll let you know how to return it. Once it’s back to us, we’ll refund you, excluding the initial delivery and the cost of return. Returned items must be in their original condition.
If an items arrived broken, we’ll refund you, including initial delivery charges. If stock are available we can either offer you a replacement (free of charge) a store credit or a full refund (including initial delivery charges).
If you a returning the item because it’s faulty or not the item your ordered, then we won’t charge you anything. Simply contact us to arrange the return. If you’re returning an item because you have changed your mind, you’ll need to pay for the return costs. Items must be sent in their original packaging and condition.
The Soft Store Ltd. will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the carrier.